PixNexa privacy policy

Privacy Policy for Pixnexa Last Updated: June 26, 2026 Effective Date: June 26, 2026 Welcome to Pixnexa ("Pixnexa", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Pixnexa mobile application, website, and related services. By using Pixnexa, you agree to this Privacy Policy. 1. Information We Collect Account Information When you create an account, we may collect: Name Email address Profile picture (if available) Authentication provider (Google, Apple, Email) AI Content When you use AI features, we may temporarily process: Uploaded images Uploaded videos Prompts Generated AI images Generated AI videos These files are processed only to provide the requested AI service. Device Information We may automatically collect: Device model Operating System App version Language Country IP address Crash logs Performance data Purchase Information If you purchase Credits or Premium plans through Google Play or Apple App Store, we receive purchase verification information. We do not receive or store your credit card information. Payments are securely processed by Google or Apple. Usage Information We collect anonymous analytics such as: Features used Session duration Errors Performance statistics This helps improve Pixnexa. 2. How We Use Your Information We use your information to: Create and manage your account Generate AI images and videos Process AI requests Deliver purchased Credits Improve AI quality Detect fraud Improve performance Fix bugs Respond to support requests Comply with legal obligations 3. AI Image Processing When you upload an image: It is securely transferred to our servers. It is processed by our AI models. It is used only to generate the requested result. We do not sell your uploaded images. We do not use your images for advertising. Uploaded content may be temporarily stored to complete processing and improve service reliability. 4. Credits System Pixnexa uses a virtual Credits system. Credits may be used to access premium AI features. Unused Credits have no cash value and cannot be redeemed unless required by law. 5. In-App Purchases Purchases are processed through: Google Play Billing Apple In-App Purchases Refunds are handled according to the policies of Google Play or Apple App Store. 6. Permissions Pixnexa may request the following permissions: Camera Used to capture photos. Photos & Storage Used to upload images and save generated content. Notifications Used for: AI generation updates Promotional offers Important account notifications You may disable permissions at any time through your device settings. 7. Analytics We may use trusted analytics providers, including: Firebase Analytics Google Analytics for Firebase Firebase Crashlytics These services help us understand app performance and improve user experience. 8. Advertising If advertisements are shown in Pixnexa, advertising partners may collect limited device information to deliver and measure ads. Advertising data does not include your AI-generated content. 9. Data Security We use industry-standard security measures including: HTTPS encryption Secure cloud storage Authentication protection Access controls Server monitoring Although we strive to protect your information, no system can guarantee absolute security. 10. Data Retention We retain personal information only as long as necessary to: Provide our services Comply with legal obligations Resolve disputes Prevent fraud AI-generated content may be deleted automatically after a reasonable period unless you save it to your account. 11. Sharing Information We do not sell your personal information. We may share limited information with trusted service providers that help us operate Pixnexa, including: Authentication providers Cloud hosting providers Payment processors Analytics providers AI infrastructure providers These providers may access information only to perform services on our behalf. 12. Children's Privacy Pixnexa is not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us immediately. 13. Your Rights Depending on your location, you may have the right to: Access your information Correct inaccurate information Delete your account Request deletion of personal data Download your data Withdraw consent where applicable Requests can be submitted through the app or by email. 14. Account Deletion You can permanently delete your account from: Settings → Account → Delete Account After deletion: Your account will be permanently removed. Personal information will be deleted or anonymized where legally permitted. This action cannot be reversed. 15. International Data Transfers Your information may be processed and stored on secure servers located outside your country. We take appropriate safeguards to protect transferred data. 16. Changes to This Policy We may update this Privacy Policy periodically. When significant changes are made, we will notify users through the application or our website. Continued use of Pixnexa after updates constitutes acceptance of the revised policy. 17. Contact Us If you have any questions about this Privacy Policy, please contact us: Pixnexa Support Email: support@pixnexa.com Website: https://pixnexa.com 18. Compliance This Privacy Policy is designed to align with applicable privacy laws and platform requirements, including: GDPR (European Union) CCPA (California) Google Play User Data Policy Apple App Store Privacy Requirements By using Pixnexa, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.